Terms of Service

Effective Date: October 11, 2025
Last Updated: October 11, 2025

1. Agreement to Terms

Welcome to Bektech Digital (“we,” “us,” “our,” or “Bektech”). These Terms of Service (“Terms”) govern your access to and use of our website (https://bektech.net) and digital marketing services.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

Company Information:

Business Name: Bektech Digital
Website: https://bektech.net
Services: SEO, Web Design, Web Development, Performance Marketing, PPC, Social Media Marketing

2. Services Description

2.1 Services Offered

Bektech Digital provides the following digital marketing services:

Search Engine Optimization (SEO): On-page optimization, off-page optimization, technical SEO, content optimization, link building
Web Design: Custom website design, UI/UX design, responsive design, branding
Web Development: Custom website development, WordPress development, e-commerce solutions, web applications
Performance Marketing: Data-driven marketing strategies, conversion optimization, analytics
Pay-Per-Click (PPC): Google Ads, social media advertising, campaign management, ad optimization
Social Media Marketing: Social media strategy, content creation, community management, social advertising

2.2 Service Delivery

Services are provided to clients in the European Union, United Kingdom, and United States
Project scope, deliverables, timelines, and pricing are defined in individual service agreements or proposals
We reserve the right to modify service offerings at any time with notice to clients

2.3 Service Limitations

We do not guarantee:

Specific search engine rankings or positions
Specific traffic volume or conversion rates
Immediate or guaranteed results from any marketing campaign
Results that depend on third-party platforms or algorithms (Google, Facebook, etc.)

3. Client Obligations

3.1 Information and Access

Clients agree to:

Provide accurate, complete, and timely information required for service delivery
Grant necessary access to websites, accounts, and platforms
Respond to requests for information within reasonable timeframes
Maintain the confidentiality of login credentials and account access

3.2 Cooperation

Participate in project meetings and reviews as required
Provide timely feedback on deliverables
Approve project milestones and designs in writing
Inform us of any changes to project requirements promptly

3.3 Compliance

Clients are responsible for ensuring that:

All content provided complies with applicable laws and regulations
They have rights to use any materials, trademarks, or intellectual property provided
Their business activities comply with industry regulations and standards
They have obtained necessary permissions for data collection and marketing activities

4. Payment Terms

4.1 Pricing

Prices are specified in individual service agreements or proposals
All prices are quoted in USD, EUR, or GBP as applicable
Prices are subject to change with 30 days’ notice to existing clients
Prices do not include applicable taxes unless stated otherwise

4.2 Payment Schedule

One-Time Projects: 50% deposit upon agreement signing, 50% upon project completion (or as specified in proposal)
Monthly Retainers: Payment due on the 1st of each month in advance
Hourly Services: Invoiced monthly based on hours worked
Custom Arrangements: As specified in individual service agreements

4.3 Payment Methods

We accept payment via:

Bank transfer / Wire transfer
Credit/Debit cards
PayPal or other approved online payment methods
Payment terms as agreed in writing

4.4 Late Payment

Invoices are due within 14 days of invoice date unless otherwise specified
Late payments may incur a fee of 1.5% per month (or the maximum allowed by law)
Services may be suspended for accounts more than 30 days overdue
Client is responsible for all collection costs and legal fees for overdue accounts

4.5 Taxes

Prices exclude VAT, sales tax, or other applicable taxes unless stated
Clients are responsible for any applicable taxes in their jurisdiction
We will add appropriate taxes to invoices based on client location

5. Intellectual Property

5.1 Client Materials

Clients retain ownership of all materials, content, and intellectual property provided to us
Clients grant us a license to use these materials solely for providing the agreed services
We will not use client materials for any other purpose without written consent

5.2 Deliverables

Upon Full Payment: Clients receive full ownership of custom deliverables (designs, code, content) created specifically for them
Before Full Payment: We retain ownership of all deliverables until payment is received in full
Third-Party Elements: Some deliverables may include third-party components (themes, plugins, stock images, fonts) that have separate licensing terms

5.3 Our Intellectual Property

We retain ownership of:

Our processes, methodologies, and business practices
Pre-existing templates, tools, and frameworks
Our brand, trademarks, and marketing materials
Knowledge, expertise, and techniques used in service delivery

5.4 Portfolio and Marketing Use

We may showcase completed work in our portfolio, case studies, and marketing materials unless otherwise agreed
Clients may request confidentiality or anonymity in writing
We will respect any non-disclosure agreements signed with clients

6. Confidentiality

6.1 Confidential Information

Both parties agree to:

Keep confidential any proprietary or sensitive information shared during the engagement
Not disclose confidential information to third parties without consent
Use confidential information only for the purposes of the engagement
Return or destroy confidential information upon request or project completion

6.2 Exceptions

Confidentiality obligations do not apply to information that:

Is publicly available or becomes public through no fault of the receiving party
Was known to the receiving party before disclosure
Is independently developed without use of confidential information
Must be disclosed by law or court order

7. Project Timelines and Delays

7.1 Estimated Timelines

Project timelines are estimates based on the information provided
Timelines begin when we receive the deposit and all required materials
Timelines assume timely client feedback and approvals

7.2 Delays

Timelines may be extended due to:

Changes in project scope or requirements
Delayed client feedback or approvals (delays exceeding 7 days)
Technical issues beyond our control
Third-party service disruptions (hosting, APIs, etc.)
Force majeure events

7.3 Timeline Adjustments

We will notify clients promptly of any expected delays
Revised timelines will be provided in writing
Additional time required due to scope changes may incur additional fees

8. Revisions and Changes

8.1 Included Revisions

Each project includes a specified number of revision rounds (as stated in proposal)
Revisions must be requested within 14 days of deliverable submission
Revisions should be consolidated and submitted together when possible

8.2 Scope Changes

Changes beyond the original scope will be quoted separately
Scope changes must be approved in writing before work begins
Additional fees and timeline extensions may apply

8.3 Excessive Revisions

Revisions beyond the agreed number will be billed at our standard hourly rate
We reserve the right to decline unreasonable or excessive revision requests

9. Third-Party Services and Tools

9.1 Third-Party Dependencies

Our services may require or integrate with third-party services:

Web hosting providers (Google Cloud, AWS, etc.)
Domain registrars
Analytics platforms (Google Analytics, etc.)
Advertising platforms (Google Ads, Facebook Ads, etc.)
CMS platforms (WordPress, etc.)
Plugins, themes, and software

9.2 Client Responsibility

Clients are responsible for costs associated with third-party services
Clients must comply with third-party terms of service
We are not liable for third-party service disruptions or policy changes

9.3 Recommendations vs. Requirements

We may recommend specific tools or services
Clients may choose alternative solutions at their discretion
We cannot guarantee results if clients use alternatives to our recommendations

10. Warranties and Disclaimers

10.1 Our Warranties

We warrant that:

Services will be performed with professional skill and care
Work will be completed in accordance with the agreed specifications
We have the right to provide the services offered
We will use industry-standard practices and tools

10.2 Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW:

Services are provided “as is” without warranties of any kind
We do not guarantee specific results, rankings, traffic, or conversions
We are not responsible for search engine algorithm changes or updates
We do not warrant that services will be uninterrupted or error-free
We are not liable for third-party platform policy changes
Marketing results depend on many factors outside our control

10.3 Website Functionality

For web development projects:

Websites will be tested on major browsers and devices
We warrant bug-free functionality for 30 days after launch
Bug fixes beyond 30 days may incur additional charges
Browser compatibility issues arising from future updates are not covered

11. Limitation of Liability

11.1 Maximum Liability

Our total liability for any claims arising from our services shall not exceed the total amount paid by the client to us in the 12 months preceding the claim.

11.2 Excluded Damages

We are not liable for:

Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, business, or anticipated savings
Loss of data or information
Business interruption
Damages arising from client’s use of our services
Third-party claims or actions

11.3 Exceptions

Nothing in these Terms limits or excludes liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Gross negligence or willful misconduct
Any other liability that cannot be excluded by law

12. Indemnification

Client agrees to indemnify, defend, and hold harmless Bektech Digital, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Client’s use of our services
Content, materials, or information provided by client
Client’s breach of these Terms
Violation of any law or third-party rights by client
Claims that client’s content infringes intellectual property rights

13. Termination

13.1 Termination by Client

Clients may terminate services with written notice as specified in the service agreement
One-time projects: Termination subject to cancellation fees (see Refund Policy)
Monthly retainers: 30 days’ written notice required, billed through notice period
Termination does not relieve client of payment obligations for work completed

13.2 Termination by Us

We may terminate services immediately if:

Client breaches these Terms
Payment is more than 30 days overdue
Client provides false information
Client engages in abusive or unlawful conduct
Continuing the relationship would violate laws or regulations

13.3 Effect of Termination

All outstanding payments become due immediately
We will cease all work on active projects
Client receives deliverables completed up to termination date (upon payment)
We may retain deposits and fees for work performed
Access credentials will be revoked

14. Maintenance and Support

14.1 Included Support

Support period varies by service (specified in proposal)
Bug fixes for work performed (typically 30 days after launch)
Basic technical assistance during business hours

14.2 Ongoing Maintenance

Extended support and maintenance available as a separate service
Monthly maintenance plans can be purchased
Includes updates, backups, security monitoring (as specified)

14.3 Exclusions

Support does not include:

Training on how to use platforms or tools
Content updates or changes (unless part of maintenance plan)
Issues caused by client modifications or third-party plugins
Hosting or server-related issues (client’s responsibility)

15. Dispute Resolution

15.1 Informal Resolution

Parties agree to attempt informal resolution of disputes before legal action
Either party may request a meeting to discuss and resolve issues
Good faith negotiation required for 30 days before formal proceedings

15.2 Mediation

If informal resolution fails, parties agree to mediation
Mediation costs split equally between parties
Mediation location to be mutually agreed

15.3 Governing Law and Jurisdiction

For EU Clients: Governed by laws of [Your EU Country], disputes resolved in courts of [Your EU Country]
For UK Clients: Governed by laws of England and Wales, disputes resolved in courts of England and Wales
For US Clients: Governed by laws of [Your US State], disputes resolved in courts of [Your US State]

16. Force Majeure

Neither party is liable for failure to perform due to circumstances beyond reasonable control, including:

Natural disasters (earthquakes, floods, hurricanes, etc.)
War, terrorism, civil unrest
Government actions or regulations
Pandemics or epidemics
Internet or utility failures
Strikes or labor disputes
Acts of God

Performance obligations are suspended during force majeure events. If the event continues beyond 60 days, either party may terminate the agreement.

17. General Provisions

17.1 Entire Agreement

These Terms, together with any service agreement or proposal, constitute the entire agreement
Supersedes all prior discussions, negotiations, and agreements
Any modifications must be in writing and signed by both parties

17.2 Severability

If any provision is found invalid or unenforceable, remaining provisions continue in effect
Invalid provisions will be modified to achieve the intended effect to the extent possible

17.3 Waiver

Failure to enforce any provision does not waive the right to enforce it later
Waiver of one breach does not waive subsequent breaches

17.4 Assignment

Clients may not assign or transfer rights under these Terms without our written consent
We may assign our rights and obligations with notice to clients

17.5 Independent Contractors

The relationship is that of independent contractors
No partnership, joint venture, or employment relationship is created

17.6 Notices

Notices must be in writing and sent via email or registered mail
Notices are effective upon receipt
Notice email addresses as provided in service agreements

18. Acceptable Use Policy

18.1 Prohibited Uses

Clients agree not to use our services for:

Illegal activities or content that violates laws
Adult content, gambling, or illegal substances (unless explicitly agreed)
Spam, phishing, or malicious activities
Infringing intellectual property rights
Defamatory, hateful, or discriminatory content
Malware, viruses, or harmful code
Activities that harm our reputation

18.2 Right to Refuse Service

We reserve the right to refuse service to anyone for any lawful reason
We may terminate services if client violates this Acceptable Use Policy
Termination for policy violations does not entitle clients to refunds

19. Changes to Terms

We may update these Terms from time to time. When we make changes:

Updated Terms will be posted on our website with a new “Last Updated” date
Active clients will be notified via email
Continued use of services after changes constitutes acceptance
Material changes require affirmative acceptance from clients

20. Contact Information

For questions about these Terms of Service, please contact us:

Bektech Digital
Website: https://bektech.net
Contact Form: https://bektech.net/contact/
Email: [email protected]

Acknowledgment: By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

These Terms of Service were last updated on October 11, 2025 and are effective immediately.